Privacy Notice
Last updated: 30 June 2026
This is the privacy notice for the Tenet Residents' Registry, an independent residents' initiative operated by verified residents of the Tenet executive condominium at 71–91 Tampines Street 62, Singapore. We are not affiliated with TQS Development Pte. Ltd., Qingjian Realty (South Pacific) Group Pte Ltd, Santarli Realty Pte Ltd, Heeton Holdings Limited, or any managing agent appointed for the development.
What we collect
We collect only the data needed to operate the registry:
- Telegram user ID and display name — to verify membership in the resident-moderated Tenet Telegram group.
- iPlus screenshots you submit — automatically redacted in your browser before upload. The unredacted original briefly transits a US-based AI service for text extraction if you choose the AI-redaction option; the redacted image is what we store.
- Evidence photos you attach — stored as-is. Do not include images of identifiable people without their consent.
- Filing text — what you write in your submissions (summaries, descriptions, location references).
- Unit defect reports — if you log an in-home defect, the unit number, your name, an optional contact, the defects you list, and any Defect Notification Form or photos you upload. These are private: visible only to you, registry admins, and reviewers we grant view-only access (such as the Member of Parliament's team) — never to other residents.
Why we collect it
- To aggregate and time-stamp iPlus filings from verified residents into a shared transparency layer over the official iPlus condo-feedback system.
- To support resident advocacy during the Defects Liability Period and the formation of the first MCST council.
- To produce evidence-based, ticket-cited reports for engagement with the developer, managing agent, BCA, HDB, and the Member of Parliament's team.
We do not use your data for marketing, do not sell it, and do not share it with any third party except as described below.
Where you have consented — for example, when logging a unit defect — we may share the relevant submissions, attachments and reports with the Member of Parliament's team and HDB for advocacy on residents' behalf. We share only what is needed for that purpose.
Who else processes your data
- A database and storage provider operated from Singapore.
- An application hosting provider.
- A DNS, email-routing, and CDN provider.
- An AI service operated outside Singapore — used in two optional, resident-initiated ways: AI-assisted redaction of iPlus screenshots, and reading an uploaded Defect Notification Form (image or PDF) to pre-fill a unit-defect submission. In both cases the file is sent transiently for text extraction, is not retained or used to train AI models, and the feature is optional — you can redact manually and type your defects in by hand to avoid this transfer.
Vendor names are available on request to privacy@tenetresidents.sg.
How we verify residents
Access requires membership in the resident-moderated Tenet Telegram group. Membership in that group is independently vetted by a fellow resident against unit floor plans. We do not receive your floor plan; we receive only confirmation of group membership through Telegram's authentication API.
We capture only your Telegram name and Telegram ID — just enough to confirm membership. We do not receive your phone number, contacts, or messages.
How long we keep it
We retain submissions and verification data until 12 months after the close of the Defects Liability Period (9 September 2026) or until the first AGM resolution of the MCST, whichever is later. After that, submissions are archived offline and only accessible to admins for legal and historical purposes.
You can request earlier deletion of your own submissions at any time using the contact below.
Your rights
Under Singapore's Personal Data Protection Act, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Withdraw consent for any future processing
- Request deletion of your data, subject to obligations to retain certain records
To exercise any of these rights, email us at privacy@tenetresidents.sg. We will respond within 30 days.
Data breach
If we become aware of unauthorised access to your data, we will notify Singapore's Personal Data Protection Commission within 3 calendar days as required by law, and notify affected residents if the breach is likely to cause significant harm.
Changes to this notice
Material changes will be communicated to verified residents via the registry, and you will be asked to re-consent on next sign-in. The current version date is displayed above.